"IT...uhh...Client Services, this is Axl" still haven't gotten used to that name change. "Hello, I need some help forwarding my mail." "Ok, are you trying to forward a message to someone?" "No, I'm trying to forward my entire mailbox." "Oh... is this an employee account or a student?" "Employee, I'm a professor." "And where are you trying to forward to?" "eXmail." "You're trying to forward your entire email account to eXmail." "That's correct. Well, actually I'd jsut like to redirect it so people send stuff to my campus email and I get it on eXmail." "Ok, well when you reply to a message it will still send from eXmail. I mean, they will get an eXmail address and may not know it is from you." "Oh, that's fine. Yeah, I don't mind that." "Ok... i'm just not sure this is possible. I mean, the university provided you with an email address with our domain name for you to use it. I don't think they'd be to comfortable using an external system we don't have any agreement or contract with." "Well, eXmail gives me 5 gigs of inbox. You guys only give me 300 Megs. I mean, I NEED more space." "Well, we can request more space for you. It won't be 5 gigs, but you can archive." "Yeah, but archiving pulls it down onto my computer. I don't want my hard drive taken up." "Uhh.. most computers have at least an 80 Gig hard drive. 5 won't put a huge dent in it, will it?" "I'd rather not." "Well, you may have to. If you loose your password for eXmail, we can't help you. If you get a supena for your email, and it isn't on Univeristy mail, they have to go to eXmail. If you have any problem with eXmail, we can't help you. We can't garantee eXmail's security. We can't keep official records on eXmail. We can't have sensitive data on eXmail. We can't garantee email delivery to eXmail. If eXmail kicks the bucket, you may loose all your email and nobody can help you. You aren't paying eXmail so they don't HAVE to provide service. Shall I go on?" "Well, I just need the storage. How do I do this?" "You don't." "Why not?" ok... nice and easy. breathe. don't freak out. don't freak out. don't freak out. don't freak out. don't freak out. "Its illegal. You'd be in violation of lots of privacy laws." "ok. buh-bye" Wow. That's it? Jeez. People are weird. | 
