So now they changed it to "IT Client Services".  Considering we usually screw up and say that anyway after years of saying "IT Services" but having to change it to "Client Services", we were ok with it.  However, I came up with my own that I only use when I see certain recognizable phone numbers go across the line.

"IT, have you tried turning it off and on again?"

<startled client> "Oh.. well, no.  I guess I should try that."

"Yeah, try that and call us back."

"ok, bye!"

Perfection.  Excellence in digital form.